Guest Cycle

invitee Cycle I- leaf node Cycle: Introduction The node oscillation describes the activities that each guest passes by from the moment he/she calls to extend a reservation inquiry till he/she departs from the hotel. In fact, the guest cycle encompasses 4 different represents, which are pictured in the underneath, diagram: Pre-Arrival Þ Arrival Þ Occupancy Þ Departure Each tip of the guest cycle is associated guest service, and guest accounting activity. 1. Guest services: Reservation Þ Registration Þ Occupancy services Þ Check-out and history 2. Guest Accounting: Establishment of credits Þ posting charges Þ Night auditing Þ blockage of accounts Below is a description of the activities undertaken at each stage of the guest cycle: Analysis of Functions 1. Pre-arrival: At the pre-arrival stage, the hotel must force for every potential guest a reservation Record. Doing this initiates the hotel guest cycle. Moreover, reservation expresss help personalize guest services and suitably schedule needed staff and facilities The reservation department should, then, have sex all the pre- registration activities and prepare guest folios (applicable only for automated systems).

Doing so will eventually maximize way sales by accurately monitoring room availability and forecasting room revenues 2. Arrival: At the arrival stage, registration and rooming functions takes place and the hotel establishes a business relation-ship with the guest. The check-in clerk should determine the guests reservation status (i.e. pre-registered guests versus walk-ins). Later, he/she shall prepare a registration record or make the guest sign the already-printed pre-registration record (under some of the semi-automated and all fully automated systems). The registration records shall embroil the following personal and financial items: a) Personal information: 1. construct and Surname of the guest along with billing address, telephone number, and any... If you fate to get a full essay, order it on our website: Ordercustompaper.com

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