Consumer Psychology Market

NAME: Chimadike Chimaraoke Anderson



MATRIC NO: 119085078



COURSE TITLE: Consumer psychology and management in Organizations



COURSE CODE: MMP 821



TOPIC: The division of consumer protection agencies and the judiciary on consumer protection





LECTURER: Dr Ayenibiowo



THE ROLE OF CONSUMER resistance AGENCIES AND THE JUDICIARY ON CONSUMER PROTECTION.



The enforcement of consumer rights is a serious problem in Nigeria. Consumers are often reluctant to enforce their rights for a sorting of reasons, including ignorance of their rights, poverty, and the judiciarys rigid adherence to strict legal rules that make it really difficult for consumers to prevail.
When a consumer alleges that the defects in a particular result are the result of negligence, for example, the consumer must prove the acts or omissions in the production process that constitute negligence. The issue is complicated by the defence of foolproof formation of production, which has become rather frequent with manufacturers. The practice adopted by manufacturers is to demonstrate an impeccable system of production with a view to convincing the court that such a system is incapable of admitting any defect as alleged by the consumer.



Decided cases show judicial drop to accept such foolproof system as a defence. (See, e.g. Boardman v Guinness (Nig) Ltd. (1980) NCLR 109 at 126; Okonkwo v. Guinness (Nig.) Ltd. [1980] NCLR at 130; Ebelamu v. Guiness (Nig.) Ltd. FCA/101/82)
apt(p) this scenario, the establishment of State Consumer resistance Committees is seen by consumer activists as a development that has the potential to engender interest in the enforcement of consumer rights.
The Consumer Protection Council Act reserves for the establishment of a Council at the federal train and a State Committee in each province of the Federation. The Consumer Protection Council is a Federal consumer enforcement agency with the mandate to provide redress to consumer complaints...



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