Ecommerce is merely one component of ebusiness, being simply "the drill of electronic tools or media for the buying and selling of goods or operate"
(Kotok).
Ecommerce does not include node service, process improvements, or any of the aspects of ebusiness that have to do with the client relationship or customer satisfaction just gross(a) buying and selling. It is strictly concerned with the conduct of electronic business transactions via the Internet.
Kotok, Alan. EBusiness Standards Expert(s). Retrieved on Au
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